Our repair process is designed to be simple, secure, and transparent. Follow these steps to get your cryptocurrency device fixed by our expert technicians.
A streamlined approach to get your device repaired securely and efficiently
Submit the repair request form with details about your device and the issues you're experiencing. Our team will review your case and provide preliminary recommendations.
Once your repair request is approved, you'll receive detailed shipping instructions including packaging requirements and secure shipping methods to protect your device in transit.
Upon receipt, our technicians will perform a comprehensive diagnostic assessment and provide you with a detailed repair quote including timeline and cost before proceeding.
After approval, our certified technicians will perform the necessary repairs in our secure facility, followed by extensive testing to ensure full functionality and security.
Your repaired device is packaged in tamper-evident material and shipped back to you via insured, trackable shipping methods with verification required upon delivery.
Transparent pricing for our most common repair services
| Device Type | Service | Description | Base Price | Turnaround Time |
|---|---|---|---|---|
| Ledger Nano S/X | Screen Repair | Replacement of damaged or non-functional display screen | $89 | 24-48 hours |
| Ledger Nano S/X | Button Repair | Fixing unresponsive or stuck buttons | $69 | 24 hours |
| Ledger Nano S/X | Connection Issue | Resolving USB connection problems | $79 | 24 hours |
| Trezor One/T | Screen Repair | Replacement of damaged or non-functional display screen | $99 | 24-48 hours |
| Trezor One/T | Button Repair | Fixing unresponsive or stuck buttons | $79 | 24 hours |
| Trezor One/T | Connection Issue | Resolving USB connection problems | $89 | 24 hours |
| KeepKey | Screen Repair | Replacement of damaged or non-functional display screen | $109 | 48 hours |
| KeepKey | Button Repair | Fixing unresponsive or stuck buttons | $89 | 24-48 hours |
| Any Device | Water Damage | Specialized cleaning and repair of water-damaged components | $149+ | 48-72 hours |
| Any Device | Circuit Board Repair | Advanced repair of internal circuit boards and components | $129+ | 48-72 hours |
| Mining Equipment | Diagnostic Service | Comprehensive diagnosis of mining hardware issues | $99 | 24-48 hours |
| Mining Equipment | Component Repair | Repair or replacement of specific mining equipment components | $149+ | 48-72 hours |
Follow these guidelines to ensure your device reaches us safely
Ship to:
Aliyunstatic
1331 12th Ave Rd #103
Nampa, ID 83686
United States
Important: Include your order number on the shipping label and on a note inside the package. This ensures we can properly identify your device upon arrival.
Fill out this form to begin the repair process for your cryptocurrency device
Answers to common questions about our repair process
Most standard repairs are completed within 1-3 business days after we receive your device. The total timeline including shipping usually ranges from 7-10 days depending on your location. Expedited and emergency repair options are available for an additional fee.
Yes, your digital assets are secure. Hardware wallets store your private keys in a secure chip that cannot be extracted even when the device is being repaired. We never ask for or need access to your recovery phrase, PIN, or passwords. Our repair processes focus on the hardware components without compromising your cryptographic keys.
If we determine that your device cannot be repaired, we'll contact you with options that may include purchasing a new device at a discounted rate through our partners. We'll only charge the diagnostic fee in these cases. Remember that even with a destroyed device, you can recover your assets using your backup recovery phrase on a new device.
Yes, all repairs come with a 90-day warranty covering the specific components we repaired or replaced. If the same issue recurs within the warranty period, we'll repair it at no additional cost. The warranty does not cover new damage, water damage, or issues unrelated to the original repair.
Unfortunately, no. If you've lost both your PIN and recovery phrase, there is no way to recover access to your cryptocurrency. This is a fundamental security feature of hardware wallets. We can only repair physical damage to the device, not recover lost access credentials. Always keep your recovery phrase in a secure, offline location.
Yes, we accept devices from international customers. However, please note that international shipping will add to the overall timeline, and you'll be responsible for any customs duties or import taxes that may apply. We recommend using express international shipping services with tracking for the best experience.