Contact Aliyunstatic

When contacting us about a repair, it's helpful to have the following information ready:

• The make and model of your device
• A detailed description of the issue you're experiencing
• When the problem started
• Any troubleshooting steps you've already tried
• Your repair order number (if you have one)

This information helps us provide more accurate assistance and expedite the repair process.

While walk-ins are welcome during our regular business hours (Monday-Friday, 9AM-6PM), we recommend scheduling an appointment for in-person consultations or device drop-offs. This ensures that a technician with expertise in your specific device will be available to assist you.

Appointments are required for Saturday visits as we operate with limited staff. You can schedule an appointment by calling +12084754002 or using our online scheduling system.

There are several ways to check the status of your repair:

1. Call our technical support line at +12084754002 (Option 2) during business hours
2. Email [email protected] with your repair order number in the subject line
3. If you created an account during the repair order process, you can log in to view real-time status updates

We also provide email notifications at key stages of the repair process, including when we receive your device, complete the diagnostic assessment, and ship the repaired device back to you.

Our facility implements comprehensive security measures to protect your valuable cryptocurrency devices:

• 24/7 video surveillance of all areas where devices are handled and stored
• Secure access control systems requiring biometric authentication
• Dedicated repair workstations with tamper-evident security features
• Secure storage vault for devices awaiting repair or pickup
• Regular security audits and personnel background checks
• Network-isolated repair environment to prevent unauthorized access

These measures ensure that your devices remain secure throughout the repair process.